Delivery of books and audiobooks
When you purchase products from www.phillipaclark.com, the products will be delivered through one of the following methods:
Digital goods are delivered within minute by an email from BookFunnel to the email address you used at Checkout. If you do not see it, please check your Spam or Junk folders, or if using Gmail, check your Promotions tab.
Print books (direct from this site) are currently only available in Australia and will be shipped by the author. She is always happy to sign them before sending.
If a book is in stock then Phillipa aims to post the following business day. If it isn't, there may be a short delay and Phillipa will advice you of the expected date. Postage in Australia is generally 3-5 days but may vary at different times.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient if physical goods. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Check out our return policy for more information.
Refund Policy
Refunds do not apply to the following goods: Digital goods: ebooks and audiobooks or other digital items. These are instant downloads.
For audiobooks, there is usually a sample so please listen to it first to see if you like it.
Please choose carefully. Refunds only given if you buy a duplicate item within 48 hours of first purchase in which case the duplicate item will be refunded.
Refunds for physical goods:
There is no return for change of mind. Returns are given for faulty items if you contact us within 7 days of receiving item (according to the tracking).
For refund queries, please email hello@phillipaclark.com within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, and reason for return, and photographs of faulty item. If item is faulty, we refund or resend your goods - your choice. We want you to be happy!